We created firstPhoneCard.com to provide you the first and the best solution for your international and domestic telecommunication needs. We are your one-stop shopping and information center for your prepaid phone cards. You will find the most complete selection of the finest phone cards and use them within minutes after your payment. Moreover, we create satisfaction for our customers. That's why we strive to bring you high quality cards at reasonable prices. We also work hard for our customers when we need to replace lost minutes with phone card-service carriers. Plus, for the convenience of our customers, we do accept all major credit and debit cards and checks from US or Canadian banks.

1.Savings – Many phone cards have cheaper rates than the standard long distance rates. Therefore, phone cards can significantly reduce long distance costs especially for international calls.

2.Availability – Phone cards are available for immediate purchase at Firstphonecard.com 24hrs a day, 7 days a week. With instant pin delivery system at Firstphonecard.com, you could start using your phone cards minutes after your payments! You will never run into situation of running out of phone cards when you need them.

3.Convenience – There is no need to go to a store. You can conveniently purchase a phone card from your home, office, or school. No matter how uncomfortable the weather is outside, you could stay comfortable wherever you are to make calls when you wanted to.

4.Control – Because these phone cards are prepaid, you do NOT have to worry about costly long distance phone bills or over spending on long distance charges. With a prepaid phone card, you pay in advance so you can spend as little or as much as you can afford.

You can receive your phone card pin number as quickly as 2 seconds after your credit card payment is approved. Usually, this approval is achieved within 1 minute or less. However, sometimes, credit card companies require us to conduct a manual verification before final approval. To confirm your credit card transactions, an email is automatically sent to you with all of your order information, including your customer ID and your invoice number. Failure to receive such an email confirmation would indicate that your credit card payment were not successful. We accept VISA, MasterCard, AMEX, and Discover credit or debit cards. You may also pay by money order or checks.

In order to protect our customers from fraudulent credit card use, we are sometimes required to perform a manual verification of the billing information with the credit card company. Manual verifications are used when:
        1.It is the customer’s first purchase with us.
       2.There is some discrepancy in the billing information provided to us.
Unfortunately, this could delay delivery of your instant pin. Typically, it takes about one business day to resolve the issue. We apologize for the inconvenience, but we make every effort to protect you from any credit card misuse. Upon manual verification, all of your future phone card pin will be delivered immediately.

There are 3 different ways you could receive your pin after payment.
    1.After pressing the payment button to charge your credit or debit card, the phone card pin will appear once credit approval is given. Please print a copy for your record.
    2.An email copy of the pin is automatically sent to your email address stored on our file.
    3.At any time, you could also login to your account My Account and view a list of all the pins you have purchased.

All of your pins are listed in your personal account. Simply, login My Account to view the list.

There are 4 different ways to find the best prepaid phone card for you.

1. You can find phone cards from our home page which lists the weekly specials.
2. You can click on the list of calling rates on the left of your screen (in dark blue). This will provide you with a list of all phone cards available for your selected destination.
3. You can click on the Search Phone Cards link. Using our easy to use drop down menus, you will find all of our available phone card solutions.
4. You can click on the Phone card purchase guide.

Click on the "Buy Now" button to purchase your selected phone card.

Before entering your credit card information, you need to login to your account first. If this is your purchase at FirstPhoneCard.com, you will need to setup your own login name and a password in order to create an account. Please remember to leave no spaces in your Login name or you may not be able to login to that account again. (For example, “phone cards” is an invalid login name but “phonecards” is valid.) If your login name has been taken, you will be prompted to enter a new login name. You must use an email address as your password because all purchase related correspondences will be sent to that email address.

After successfully creating your account, you will be prompted to enter your billing information: name as it appears on your credit/debit card and billing address. The billing address is the address to which all of your credit/debit card monthly statements are mailed. Entering an incorrect billing address could prevent you from receiving your instant phone card in a timely fashion.

Because we prize the safety and security of our customer's personal information, we employ 128-bit encryption technology to ensure that all of your personal information, including your credit card numbers, is transferred securely. (To take advantage of our 128-bit encryption, you may need to upgrade your browser to the 128-bit encryption version as well.) Please refer to our Security and Privacy Policy for more details.

The instructions are very simple to use. The general steps are:

1. Dial the toll free number or local access number provided
2. Enter your phone card pin number
3. Enter the destination number

Unfortunately, these phone cards do not last forever. Many of them have an expiration date (e.g. 60days, 90days, 120days, 180days.) As a result, your phone card is only valid until the expiration date or until all the minutes are used up, whichever comes first. Please read the description to check the expiration date.

Some of our low rate phone cards have a connection fee associated with them. A connection fee is charged against your phone card every time you make a phone call. Typically, these types of phone cards are best suitable for people whose calls last more than an hour. However, the major disadvantage of a connection fee is that you may be charged a connection fee even if the phone system is busy or your call is disconnected. Regrettably, not all phone card companies would refund such a connection fees under these circumstances since it is very hard to determine if the disconnection was caused by their system. Therefore, please keep this in mind when considering any phone card with a connection fee.

One way phone card companies lower their calling rates is to increase the call volume. Therefore, a monthly or weekly service fee are flat fees charged monthly (or weekly) in order to encourage you to use up the phone card as soon as possible to avoid constant service fees. Usually, service fees are applied after completion of your first call.

Typically, your phone call time is measured in seconds. However, when your calls are completed, the duration is rounded to the next second minute. This is called 1-minute rounding or 1-minute increment. Even if your call lasts less than 1 minute, your phone card will be charged for 1 minutes. Again, if your calls are very long, the 1-minute rounding has little impact on your pocket book so please select your phone cards wisely.

There are several applicable state and federal taxes associated with phone cards. For example: Federal Excise Taxes, California Communication Service Tax, FCC Tax, Sales Taxes, Carrier Universal Service Tax, Carrier Property Tax, State Gross Receipts Surcharge, Universal Lifeline Surcharge, Local Communication Tax, California High cost Fund Surcharge B, and the surcharge for State 911.

TYes, we have four rechargeable phone cards for you to purchase. They are Rechargeable Phone Card, China Call Back, Lovers Phone Card and Success Phone Card. With these phone cards, your pin number will stay the same and the pin will not expire as long as you recharge money into it before the expiration period from first purchase or last recharge. To recharge your phone cards, please login to My Account to find out more.

Our main goal is your satisfaction. Therefore, our customer satisfaction consultants will contact the service providers on your behalf in order to rectify the situation. Typically, most problems are corrected by the next business. One major exception is lost minutes which takes a few days more because the carrier must investigate on a case by case basis in order to adjust lost minutes.

In our dedication to customer satisfaction, we do everything to ensure your happiness with your purchase. If you are still unsatisfied with your purchase, we can usually exchange your phone card for store credit or provide a refund less a 15% restocking fee.

If you would like to use a new email address, please login to My Account to change your email address. Please double check your email address to make sure that there are no errors.

We treasure our customers at FirstPhoneCard.com. Therefore, we reward our returning customers with discount programs based on total purchases made over time. The more you purchase the more discount you will get next time. You could get up to 10% off through this discount program.

After you select the "Buy Now" option for your phone card, you will be taken to a login screen.

1. If you already have an account, just login as you normally do.
2. If you do NOT have an account, then please click on the "Open Account" button, and follow the instructions to create an account.

Our "100% satisfaction guaranteed" label is our assurance that you will be happy with your purchase. That is, you will receive high quality connections and no loss of minutes. Look for our satisfaction guarantee on select international phone cards. Usually, these phone cards have the highest rating (5 stars). Our rating system is based on a combination of actual, tested usage in combination with customer feedback. Thus, use the rating system as a guide in purchasing phone cards.

Online CDRs are made available for Green Asia phone card and First Phone Card. Please look for the Online CDR Available in the phone card note for additional phone card with online CDR. To view your calling record, please follow these steps:

1. Login into your account at My Account and click on "View CDR" link;
2. Find the PIN # you want to check the CDR for
3. Click on this PIN # (This link is available only for phone card pins with online CDRs)
4. Please wait for the record to load (it can take up to a couple of minutes so please be patient)
5. View your calling record

As part of Firstphonecard customer satisfaction guarantee, if for whatever reason you are not satisfied with your phone card due to quality or convenience, we will gladly exchange it to a new phone card of your choice. You will receive credit for the remaining unused portion of the phone card at the time of actual exchange toward the purchase of the new phone card. Please send e-mail exchange request to service@1stphonecard.com with the following information:

1. Old pin number
2. A written promise not to use the old pin number anymore
3. Name of the new phone card you wish to exchange for
4. A written statement to charge the difference, if any, to your credit card
5. Reason why you want to exchange the phone card

Typically, an exchange request will be processed within ONE business day.

Local access numbers are the phone numbers in your area in which you can use your phone card. Typically, these numbers carry no long distance charges which make the calling rates for local access numbers cheaper. That is, you can get more minutes from your phone card by using a local access number. However, during heavy usage periods (like holidays), these numbers can be overloaded.

Toll free access numbers are the phone numbers that start with 1-800, 1-888, 1-877, 1-866, etc. By using a toll free number, you are charged a slightly higher rate because your phone call is routed using the least busy line. Therefore, you have slightly fewer minutes but usually have less busy signals from the toll free access number.

It is VERY important to check with your local phone company that there are no long distance charges for calls made with these local access numbers. If you could not find any local access numbers in your local area, you can still use local access numbers if you have a cellular/mobile phone or home phone with free domestic long distance. Here, you can place the call with your cell phone to a local access number and avoid long distance charges. However, please be aware that you may have to pay for your air time depending on your cellular phone contract.

Pin Skipping is making a phone call with aprepaid phone card without the need to enter your pin number.

To set up the Pin Skipping feature, please login to My Account and click on the Pin Skipping link. After you complete the setup, all you have to do is call our local or toll free access number from the telephone number you registered.

After your phone card is used up and/or expired, your telephone number will still be assigned to your Pin number for Pin Skipping. However, if you purchased a new phone card, you don't have to remove the pin skipping to the old phone card. You just need to set up the pin skipping feature with your new phone card in My Account.

If you purchased the Lover's Card, Clear Phone Card, China Call Back card, or the Toll Free card, you can remove Pin Skipping before the pin is completed used up by:
1. Dialing the Toll Free or local access number from the phone number;
2. Enter #16## (This will automatically disassign your Pin number from this phone number )  

You can always reconfigure the pin skipping feature to a new phone card by logging into My Account and click on the Pin Skipping link

A follow-me speed dial is a special feature of a prepaid phone card where you only need to press the same 2 keys to call any domestic or international phone numbers from any phone. This will make your phone card use much easier and it will save you time and effort as well.

To set up any phone number (0118610612345678) into speed dial "1" of your phone card,
1. dial any local or toll free access number for your phone card;
2. enter your Pin number
3. Press "#2#1#0118610612345678#". Here, the 4th key "1" is your speed dial number. To store your second Follow-Me speed dial number, just enter "#2#2#0118610612345678#".

To make a phone call with a number saved into speed dial 1 of your phone card, simply replace the destination number with "1#" to complete your call. There are up to 3 speed dial available for most of the phone cards.

You can register up to three phone numbers to be billed directly to your phone card Pin. When your minutes is used up, you can purchase another card and repeat the procedure. To avoid this inconvenience, please purchase the Rechargeable Phone Card. You can set the Pin Skipping feature just one time and keep the same pin number. It will never expire if you recharge these cards every 89 days. If you need a rechargeable card with 180 days expiration date, we recommend you to purchase the Success Phone Card, Lover's Card, or the China Call Back

With both the Pin Skipping and Speed dial features setup on your phone card, you can complete your calls within 3 seconds.

It is recommend you purchase a rechargeable phone card because this allows you to setup these two features just one time. All you need to do is recharge your phone card periodically within their expiration period. With this convenience, there's no need to reconfigure these features every time you purchase a new phone card. If you have a cell phone with free domestic long distance, you can dial any California Local access number and you can get more minutes from your phone card.

Currently, the rechargeable, pin skipping and the speed slot feature is available for Rechargeable Phone Card, China Call Back, Lovers' Phone Card, and Success Phone Card.

Go to www.firstPhoneCard.com and look for "Search for Phone Cards". The pull down menu, on the right of "To Call From", lists all available countries and regions, in which a phone card is available for your travelling need.